🚀 Shipping & returns
Hopefully you can find what you need below.
If not, then please check our help or get in touch.
Returns
Due to the nature of custom printed signage, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective.
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the signage is custom printed.
If your items are misprinted, materially flawed, or defective in any way, please contact us at info@inkagoldproductions.com within 14 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@inkagoldproductions.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@inkagoldproductions.com and send your item to: 5540 Monte Vista St. Suite B, Los Angeles, CA 90042 United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 5540 Monte Vista St. Suite B, Los Angeles, CA 90042 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Located in Highland Park, Los Angeles • Bilingual Team Available • Event Printing Experts • Rush Services Offered!