Refund policy
Return & Refund Policy
At Inka Gold Productions, most of our products are custom-made and produced specifically for each customer. Because of the personalized nature of our products, custom-printed, personalized, or made-to-order items are generally not eligible for returns or refunds once production has begun.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. Orders may be canceled before artwork preparation or production has begun. Once artwork, printing, fabrication, or production has started, the order may no longer be eligible for cancellation or refund.
Artwork & Customer-Provided Information
Customers are responsible for reviewing and approving all artwork, spelling, sizing, quantities, colors, contact information, and other order details before production. Inka Gold Productions is not responsible for errors contained in customer-supplied or customer-approved artwork, including spelling, grammar, incorrect information, low-resolution images, or design elements approved by the customer.
Color & Production Variations
Colors displayed on computer screens and mobile devices may differ from the final printed product. Minor variations in color, positioning, finishing, cutting, and sizing that are considered normal within commercial printing tolerances are not considered defects.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered due to an error by Inka Gold Productions, please contact us within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photographs showing the problem.
After reviewing the claim, we may offer a replacement, reprint, store credit, or refund when appropriate. We may request that defective or incorrect products be returned before a replacement or refund is issued.
Shipping Damage
If an order is damaged during shipping, please retain the product and all original packaging and contact us promptly with photographs so we can evaluate the damage and, when applicable, file a claim with the carrier.
Non-Custom Products
For eligible non custom products, please contact us within 7 days of delivery before returning an item. Items must be unused and in their original condition and packaging. Returns sent without prior authorization may not be accepted.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping charges and expedited production or shipping fees are generally non-refundable unless the refund results from an error by Inka Gold Productions.
Contact Us
If you have a problem with an order, please contact us before returning anything. We want the opportunity to review the issue and work with you toward an appropriate solution.
Inka Gold Productions
Email: info@inkagoldproductions.com